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Common Problem

Q

【ZFX】How to log in from a new device?

A
The beauty of online trading and investing is that you can access your positions and investments from anywhere via an Internet connection. If you use ZFX to trade, you can access your MyZFX profile and your MetaTrader 4 account from any device.
Q

【ZFX】How to protect my account?

A
Cybersecurity is a real threat, and anyone using the Internet to make online investments needs to be vigilant and follow suit to ensure the security of their online accounts. At ZFX, we take cybersecurity very seriously, and you can rest assured that we are taking the necessary steps to ensure the safety of your funds. However, there are some steps you can take to protect yourself. Use a unique password for your ZFX account. You should never use the same password multiple times. Maybe another online service you are using has been compromised; hackers can try the password using another account. Stay vigilant. When logging in to your ZFX account or opening our emails, make sure you are visiting zfx.com or zfx.co.uk and that the emails you open are from the official email address. Make sure your phone and email accounts are safe. We use your email address and mobile number to verify certain actions on your account. If any of them are compromised, it increases the likelihood that someone will gain unauthorized access to your account. If you lose your phone, please notify us immediately and change all your passwords, including your MyZFX password. Speak Up. If you notice anything suspicious about your account or the communications you receive, please contact us immediately at cs@zfx.com
Q

【ZFX】How to install MetaTrader 4 on Windows

A
To install the ZFX MetaTrader 4 Terminal, you need to download the application on your Windows PC. You can click on the title to view the specific content.
Q

【ZFX】How do I learn how to trade?

A
If you are new to trading, you have come to the right place. ZFX Academy is designed to help every trader, regardless of your level of experience. We take special care to ensure that newcomers receive reliable and useful information without paying a penny. Browse the ZFX Academy to discover webinars, articles and useful glossaries. If you are new to trading, it is highly recommended that you practice on a demo account rather than risk losing money. A demo trading account is designed to simulate a real account and is specially designed for traders to practice.
Q

【ZFX】When can I trade?

A
The foreign exchange market is famous for being open 24 hours a day, 5 and a half days a week. But at ZFX, we offer multiple asset classes, each with different trading hours and different depending on time zone. To know exactly when a product is ready for trading, you can check the contract specifications on the ZFX website or within the trading platform. Foreign Exchange Products The foreign exchange market opens at 08:00 (22:00 GMT) on Monday in Sydney and closes at 17:00 (21:00 GMT) on Friday in New York. On the ZFX MT4 platform, we start the forex trading session at 22:05 GMT and end at 20:55 GMT, with a 10-minute interval between trading days. Most commodities, especially highly liquid commodities, are typically traded almost 24 hours a day, with a typical 1-hour break between trading days. Index Products We offer indices from all over the world, with very different trading hours. Some highly liquid indices can be traded almost 24 hours a day, some have long breaks, and others are only available for a few hours a day. Stocks We offer trading in shares of U.S. listed companies. The availability time of these products depends on the operating hours of the relevant stock exchange. The New York Stock Exchange and Nasdaq operate between 09:30 and 16:00 New York time Monday to Friday, except for U.S. bank holidays. View trading hours in MT4 You can view the trading hours of various products on the trading platform. In the Market Observation section MT4 on the left side of the interface, right-click on the product and select "Specifications" in the context menu to view the trading hours.
Q

【ZFX】How to invest in the U.S. market?

A
The United States is home to many of the world's largest companies and two largest stock exchanges, the New York Stock Exchange and Nasdaq. Many traders are interested in trading or investing in U.S. listed companies. With a ZFX trading account, you can leverage U.S. company stocks on the MetaTrader 4 platform using Contracts for Differences (CFD). ZFX is not a stockbroker, so we do not buy and sell stocks. We are CFDs brokers, so we offer the following capabilities: Open positions using stocks as underlying assets. When you close your position, it is settled in cash. CFDs are better suited for short-term speculation and day-trading strategies, while if you plan to hold stocks for several months, buying stocks is more appropriate or annual.
Q

【ZFX】Will you actually deliver the assets I trade?

A
Simply put, no. We will not deliver any assets you trade on your account. ZFX is a contracts for difference (CFD) broker. A contract for difference is a derivative instrument that is always settled in cash. CFDs should not be confused with other types of derivatives, such as futures or options with physical delivery options. For example, when trading CFDs, if you buy an ounce of gold, you are not really buying gold; you are opening a position and the position must be closed at some point in the future. CFDs do not expire, which means you can choose when to close your position unless it is cleared. When you close your position, we will settle the difference between the opening price and the closing price in your trading account. If you are profitable, we will increase your account balance, and if you are not profitable, we will withdraw the balance from your account. Under no circumstances can we deliver basic products. If you trade other products we offer, such as stocks, oil or currencies, the same principles apply.
Q

【ZFX】How do I fund my trading account?

A
To deposit one of your trading accounts, you need to log in to your MyZFX profile, which is the dashboard of the services ZFX provides. On the home page of the dashboard, just click the "Deposit" button. On the next screen, you will get a list of available deposit methods.
Q

【ZFX】How to withdraw money?

A
ou can withdraw funds from your trading account at any time, and the operation is very simple. Before extracting, you should consider a few things. For example, if your identity or bank account is not properly verified, or if you have opened a position, you may encounter problems.
Q

Where is ZFX regulated?

A
ZFX is an online trading brand that operates multiple regulated companies that provide regulated foreign exchange and CFD trading internationally. When you open a trading account with ZFX, you will become a customer of Zeal Capital Market (UK) Limited or Zeal Capital Market (Seychelles) Limited; both companies are licensed and authorized. Zeal Capital Market (UK) Limited is authorised and regulated by the Financial Conduct Authority with company reference number: 768451. You can find information about authorizations at the FCA's Financial Services Registry
Q

【ZFX】How does the referral program work?

A
At ZFX, we provide exciting cooperation opportunities for our business partners and customers. Introducing brokers and online Forex affiliates are aware that most Forex brokers offer referral programs; including ZFX. But traders often don't realize that trading is not the only way to profit from the foreign exchange market. If you are in the community or have family, friends or colleagues interested in foreign exchange trading or stock and index speculation, you can become a ZFX member. If you recommend people to use ZFX, we will pay you a percentage of the trading commission or spread to thank you for introducing us to new customers. As a trader, you can earn up to 20% spreads or commissions when your recommended clients trade. 20% is accumulated in the bonus pool. The more they trade, the bigger the bonus pool. To withdraw money from the bonus pool, you must trade 1 standard lot to convert US$10 into a withdrawable balance. If you want to know why we offer a referral plan, it's easy. Brokers have to spend huge amounts of money on advertising to compete for new customers, but we think if they can help us find new customers, it's better to give the money back to our customers; it's a win-win situation. When you log in to your MyZFX profile, you will find a dedicated recommendation link. You can share recommendation codes, recommendation links, or QR codes with your network, and if they register, they will be yours. In the "Recommended Customers" section of the MyZFX portal, you can see the number of people you have successfully referred to us, the number of lots they have traded, and how many are in your balance pool.
Q

【ZFX】How to reset my password?

A
To reset your MyZFX password, you simply click the "Forget Password" link on the MyZFX login page. If the new password matches an account in the system, the new password will be sent to the email address you registered. If you already know the password for your MyZFX account, but want to change it for other reasons, you can follow these steps: 1. Click on "Personal Information" in the menu, and then select "Personal Information". 2. Click the pencil icon in the Password row. 3. You need to verify this action; choose to verify via email or text message. Click "Click Verify" to send the Captcha. 4. Enter the Captcha you received 5. Enter your new password. To reset your MetaTrader 4 password, you need to log in to your MyZFX account, click "Trade", and then select "Account List". The account list shows all MT4 real and demo accounts you have. Select the account for which you want to reset your password, click the ellipsis icon, and select Reset Password. Finally, enter the new password twice to ensure that all requirements are met.
Q

【ZFX】Will customers 'funds be protected?

A
Zeal Capital Market (UK) Limited is authorized and regulated by the UK Financial Conduct Authority (FCA). Under the Financial Services Compensation Scheme (FSCS), clients 'funds are guaranteed up to £ 85,000.