HawkInsight

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Common Problem

Q

【HFM】What is the difference between a myHF account and a trading account?

A
Your myHF account is your wallet, which is automatically created when you register with HFM. It can be used to make deposits, withdrawals and internal transfers to and from your trading accounts. Through your myHF area you can also create your live trading accounts and demo accounts. Note: You can log in to your myHF account only from the website or using the HFM App. A trading account is a Live or Demo account you create through your myHF area in order to trade any asset available. Note: You can log in to your Live / Demo trading account only on the platform or the WebTerminal.
Q

【HFM】How do I log in to the trading platform?

A
You will need to use the login details you have received on your registered email address after creating a Live or Demo trading account. You will need to enter: Trading Account number/ Trader’s password/ Server. Note: We kindly inform you that you can use the server IP address should the required server not be available. You will need to copy the Server IP address manually and paste it in the Server field. The relevant IP address can be viewed by clicking Details.
Q

【HFM】How can I open an account?

A
The demo account allows you to trade risk-free by providing you with access to HFM MT4 and MT5 trading platforms, and unlimited demo funds. The live account allows you to open an account with real money to start trading straight away. You simply choose the account type that best suits you, complete the online registration, submit your documents and you are set to go. We advise you to read the risk disclosure, customer agreement and terms of business before you start trading. In both cases a myHF area will be opened. MyHF area is your client area from where you can manage your demo accounts, your live accounts and your finances.
Q

【HFM】Do I have to provide any documents to HFM to open an account?

A
For Live accounts we need at least two documents to accept you as an individual client: Proof of Identification - current (not expired) coloured scanned copy (in PDF or JPG format) of your passport. If no valid passport is available, please upload a similar identification document bearing your photo such as National ID card or Driving licence. Proof of Address - a Bank Statement or Utility Bill. Please ensure however, that documents provided are not older than 6 months and that your name and physical address is clearly displayed. Important Note: The name on the Proof of Identification document must match the name on the Proof of Address document.
Q

【HFM】What is the minimum funding requirement to open an account?

A
The minimum initial deposit depends on the account type selected.
Q

【HFM】How can I deposit funds into my account?

A
We offer a variety of deposit options. Please click on the title to see all available deposit methods.
Q

【HFM】What leverage is applied to my account?

A
Leverage available for HFM trading accounts is up to 1:2000 depending on the account type. Details can be viewed by clicking on the title.