The German Federal Financial Supervisory Authority (BaFin) observed that "Deutsche Bank branch (Deutsche Bank) - Post Bank" had considerable interference in the handling of customer business.。

The regulator has confirmed that it is examining the agency for regulatory-related deficiencies, and a number of consumers have filed complaints.。BaFin is investigating these complaints as part of its duty to protect the collective interests of consumers and will take relevant regulatory actions where appropriate.。

Since the beginning of the year (2022 / 2023), BaFin has observed considerable disruptions in the processing of customer business by Post Bank.。In addition to various disruptions in online and mobile banking and limited telephone customer service, it also includes excessive processing times for bank account attachment and inheritance transactions, account closure / settlement, and savings deposit repayment。

In particular, there are considerable problems in the opening and management of seizure-free accounts (Pfändungsschutzkonten), which in some cases have a significant impact on customers。

BaFin wants companies it regulates to provide services with as little disruption as possible。As part of this, the availability of online banking must be ensured to allow customers to conduct banking transactions at any time。Agencies must also comply with the relevant statutory deadlines for customer protection, including the establishment of seizure-free accounts and the period for adjusting seizure exemption limits。

In addition, institutions must be able to process customer orders, such as account attachments and inheritance matters, within a reasonable time.。

BaFin immediately responded to the information about the disruption to the handling of customer business, calling on the company to resolve customer service issues as soon as possible and comply with statutory customer protection obligations.。

BaFin is investigating the reasons behind the large number of affected customer transactions and the unusually large number of customer complaints so that regulatory measures can be taken where appropriate.。