On March 13, according to the media, some consumers reported that the extreme krypton 007 model they bought before New Year's Day was unable to deliver after the Spring Festival.。In addition, the deposit of 5,000 yuan paid by the consumer was also clearly stated by the polar krypton staff as "non-refundable."。

Pole Krypton 007 Delayed Delivery Staff Refusal Deposit

According to a screenshot of a chat posted on the Internet, the customer service did not give a valid reply in the face of the owner's multiple "reminders," but only answered "the delivery time is subject to the actual situation," "such as notification," "there will be timely notification of news" and other statements.。

And when the consumer wants a refund, the polar krypton staff agrees to only agree to refund the balance already paid by the consumer, but is unwilling to refund the $5,000 deposit already paid by the consumer。

And according to the purchase agreement provided by the consumer, which does state: "You understand and agree that even if you fail to successfully complete the pre-formalities required to pick up the car, including but not limited to loans, applications for car purchase qualifications, etc., you are not entitled to a refund of the deposit or refusal to pay the balance accordingly.。"This means that the $5,000 deposit is non-refundable regardless of whether the consumer's pre-purchase procedures are completed or not.。

The consumer said that he had reported the situation to the car sales department, and now he has received a call back, but he refused to mediate and recommended prosecution.。

Lawyers, on the other hand, claim that the delivery terms of the Car Purchase Agreement between the parties are not without a clear delivery time。If the salesperson verbally promises the delivery time and the consumer does not retain the relevant evidence, it is more difficult to defend the rights.。And believes that the "car purchase agreement" has a large number of provisions biased towards the interests of car companies, for consumers less protection, unfair.。

Why delayed delivery？Consumers suspect the model failed to enter the Shanghai Landmark Directory

It is understood that the Polar Krypton 007 car mentioned above is the first pure electric luxury car released by Polar Krypton Intelligent Technology。

On December 27, 2023, Pole Krypton 007 was officially launched at an official retail price of 20.From 990,000 yuan。From the opening of the pre-sale to the official listing of the polar krypton 007, the total number of orders in 40 days exceeded 50,000 units.。The new car adopts 800V architecture, with a maximum endurance of 870km and a minimum acceleration time of 0-100km / h 2.84 seconds, equipped with Xiaolong 8295 chip, support high-end intelligent driving assistance system, strong strength。Pole krypton 007 launched a total of 5 models, in addition to the performance version of the standard lithium iron phosphate gold battery (75kWh), the price of 20.99-29.990,000 yuan。The optional price of the ternary lithium Kirin battery (100kWh) is 30,000 yuan, and the time-limited car purchase benefit is 20,000 yuan.。

Pole krypton has high hopes for this model, Pole krypton intelligent technology CEO An Conghui said, Pole krypton 007 from the opening of the pre-sale to the official launch, 40 days of cumulative orders 51,569 orders, redefining the speed of Pole krypton。For the full year 2023, cumulative polar krypton deliveries reached 118,685 units, up 65% year-on-year。

Pole krypton official said, pole krypton 007 will be officially opened on January 1, 2024 delivery。

For the delay in the delivery of the polar krypton 007, some consumers suspect that the model has a problem in entering the landmark catalog。Because Shanghai's regional new energy vehicle-related management documents require that only models in the "landmark" catalog can be green and free license plates, otherwise, even new energy vehicles can only be "big" on fuel vehicles.。

In this regard, the polar krypton has not yet given a clear answer。